Job Description: Loss Prevention Manager (Retail Management)
Job Title: Loss Prevention Manager
Department: Retail Management
Reports To: Director of Retail Operations
Position Summary:
The Loss Prevention Manager is responsible for developing, implementing, and managing loss prevention initiatives to minimize theft, fraud, and operational losses within the retail stores. This role requires a strong understanding of retail operations, risk management, and loss prevention strategies. The Loss Prevention Manager will work closely with store managers, employees, and external law enforcement agencies to ensure a safe and secure environment for both customers and employees.
Key Responsibilities:
1. Develop and implement comprehensive loss prevention programs and strategies across all retail store locations.
2. Conduct regular audits and risk assessments to identify potential security vulnerabilities and recommend appropriate preventive measures.
3. Collaborate with store managers to create and enforce effective security policies and procedures, ensuring compliance with company standards and legal requirements.
4. Train and educate store employees on loss prevention best practices, including theft detection, fraud prevention, and safety protocols.
5. Monitor and analyze store performance metrics to identify trends and patterns related to shrinkage, theft, and fraud, and provide recommendations for improvement.
6. Investigate and resolve incidents of theft, fraud, or policy violations, utilizing surveillance systems, interviews, and other investigative techniques.
7. Collaborate with external law enforcement agencies and legal teams to handle criminal cases, including evidence collection and court appearances, as required.
8. Manage and oversee the installation and maintenance of security systems, including CCTV cameras, alarms, and access control systems.
9. Stay updated on industry trends, emerging technologies, and legal regulations related to loss prevention and recommend appropriate enhancements to current practices.
10. Conduct regular store visits to assess the effectiveness of loss prevention programs and provide coaching and support to store teams.
Required Skills and Qualifications:
1. Bachelor's degree in Criminal Justice, Business Administration, or related field.
2. Minimum of 5 years of experience in loss prevention management within a retail environment.
3. In-depth knowledge of loss prevention strategies, industry best practices, and legal regulations.
4. Strong analytical and problem-solving skills to identify and address security vulnerabilities.
5. Excellent communication and interpersonal skills to effectively train and educate employees on loss prevention procedures.
6. Proven ability to manage and resolve complex investigations, including collaborating with law enforcement agencies and legal teams.
7. Familiarity with security systems and technologies, such as CCTV cameras, alarms, and access control systems.
8. Proficient in using computer applications, including Microsoft Office Suite and loss prevention software.
9. Ability to work independently with minimal supervision and handle multiple tasks simultaneously.
10. Strong attention to detail and ability to maintain confidentiality in sensitive situations.
Note: This job description is intended to provide a general overview of the position and may be subject to change based on the needs of the organization.