Job Description: Community Association Manager
Position: Community Association Manager
Department: Property Management
Reports to: Property Management Director
Job Summary:
The Community Association Manager is responsible for overseeing and managing the daily operations of community associations within a portfolio of properties. This includes ensuring compliance with governing documents, managing budgets, coordinating maintenance and repairs, and fostering positive relationships with homeowners, board members, and vendors. The Community Association Manager will be a key point of contact, providing exceptional customer service and working collaboratively with various stakeholders to maintain the overall functionality and appeal of the communities.
Responsibilities:
1. Ensure compliance with governing documents, local laws, and regulations.
2. Coordinate and attend regular board meetings, including preparing and distributing meeting agendas, minutes, and reports.
3. Manage financial aspects of the community associations, including budget preparation, assessment collection, and financial reporting.
4. Oversee vendor contracts, solicit bids, and negotiate service agreements to ensure cost-effective operations.
5. Collaborate with board members to develop and implement community policies and procedures.
6. Coordinate and oversee maintenance and repair projects, ensuring quality workmanship and adherence to established budgets.
7. Respond promptly to homeowner inquiries and concerns, providing exceptional customer service and conflict resolution.
8. Foster positive relationships with homeowners, board members, and vendors through effective communication and professional conduct.
9. Conduct regular property inspections to identify and address maintenance issues, safety concerns, and violations of community guidelines.
10. Stay up-to-date with industry trends, best practices, and legislation affecting community associations.
Qualifications:
1. Bachelor's degree in Business Administration or a related field (preferred).
2. 3+ years of experience in property management, preferably in a community association setting.
3. Strong knowledge of community association laws, regulations, and governing documents.
4. Excellent financial management skills, including budget preparation and financial reporting.
5. Demonstrated ability to effectively collaborate with diverse stakeholders, such as board members, homeowners, and vendors.
6. Exceptional interpersonal and communication skills, both written and verbal.
7. Strong problem-solving and conflict resolution abilities.
8. Proven organizational skills and attention to detail.
9. Proficient in using property management software and Microsoft Office Suite.
10. Valid driver's license and reliable transportation.
Note: This job description is intended to convey information essential to understanding the scope of the Community Association Manager position. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role.